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Navigating COVID-19: We're Here for You

 

We know that many of you may be worried about COVID-19, the illness caused by the coronavirus. Please know that Middlesex Health Primary Care and Middlesex Health Family Medicine are here to help you as we navigate this health care challenge together. Our offices are currently open, and we are providing care to all patients in-person or through Virtual Visits.

Please be assured that we are following guidelines from the Centers for Disease Control and Prevention and the state Department of Public Health. Your health and safety is our priority.

Below is important information that we would like to share. As a reminder, please call your medical provider’s office if you are sick, and we can help you determine your next steps. Symptoms of COVID-19 include fever, cough and shortness of breath.

Upcoming Medical Appointments 

If you have an upcoming medical appointment at a Middlesex Health Primary Care or Middlesex Health Family Medicine office, you may receive a phone call to reschedule your appointment. If you do not receive a call, you can go to your appointment.

To protect your health, we are currently moving most wellness, physical and follow-up visits to morning appointments. Sick appointments will be scheduled for the afternoons. We are also offering Virtual Visits.

While ensuring that our offices are clean has always been a priority, we’ve amped up our efforts.  We are diligently cleaning exam and waiting rooms with increased frequency, and we will adhere to CDC guidance if someone is suspected of having COVID-19.

Because COVID-19 is very contagious, we are not allowing visitors or support persons into our office—only patients. We ask that you be considerate of others and adhere to this policy.

Sick Appointments

If you are sick and need medical care, please call your medical provider’s office. We will help you determine your next steps, which could include staying home and isolating if you have COVID-19 symptoms. If you are having a medical emergency, call 911 and let them know your symptoms.

If you do need an appointment, sick appointments will be scheduled for the afternoons.

Appointment Expectations

If you have respiratory symptoms when you arrive at one of our medical offices, you will be asked to call the office from your car before you enter the waiting room. A staff member will meet you outside and provide you with a mask. They will then bring you directly into an exam room.

All patients who visit our office will be screened for respiratory symptoms and fever. This is our way of helping you, and others around you, stay healthy.

Again, patients will not be allowed to bring visitors or support persons into our offices.

Social Distancing 

Like all of you, we are practicing social distancing to the best of our ability. We are doing our best to minimize waiting room time and have reconfigured our waiting rooms so that chairs and couches are six feet apart to minimize the risk of COVID-19 exposure. We understand that this will limit seating and will not appear as our waiting rooms normally do.

For More Information on COVID-19

For more information about COVID-19, as well as important updates from Middlesex Health, please visit MiddlesexHealth.org/coronavirus. You can also follow Middlesex Health on Facebook: @MiddlesexHealth.